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To people without in-depth knowledge, car services can be an expensive and frustrating experience. Unethical operators may perform repairs with stolen parts, grey imports or inferior substitutes, improperly trained technicians and artificially inflated prices.

AA Quality Assured offers consumers assurance of excellent customer service, technical expertise and the highest standard of ethical business practices.

What is AA Quality Assured (AAQA)?

[logo] AA Quality AssuredAA Quality Assured is the only recognised consumer-focused motor accreditation programme in South Africa. Accreditation is only given to businesses that operate with integrity and meet the high standards of quality and business ethics required.

  • Characterised by its exclusive Blue Ribbon brand
  • Businesses offering motor related services are listed in the AAQA register
  • AAQA businesses are easily recognisable by the AAQA logo

Consumer Benefits

When using an AA Quality Assured business customers are assured of:

  • Total commitment to customer service
  • Fully qualified and experienced technicians
  • Warranty, as well as any guarantee conditions in writing
  • Expert advice on queries or dispute resolution

Benefits for business owners

  • Instant identification through AA Quality Assured signage
  • Free access to AA mediation and dispute resolution services
  • In the case of a Franchised operation, AAQA can act as a monitor and channel of communication between the Franchisee and Franchisor, to the benefit of both
  • Exposure from the AAQA register including the web and the AA’s Mobility program
  • A Customer Satisfaction Survey (CSI) is included in the annual audit procedures
  • Networking opportunities with the other AAQA businesses nationally.