Female Road Patrols

The Road Patrol will be responsible for providing a high standard of service to AA customers requiring breakdown assistance. The incumbent will be required to provide both individual as well as corporate customers with the level of service that is synonymous with the AA’s reputation.

The Emergency Rescue Services department is dedicated to rendering effective and efficient roadside assistance to AA members whose vehicles have broken down. The Road Patrol repairs the member's vehicle or if a major repair is required, a tow truck is arranged to safely tow the car to the nearest point of repair.

The successful incumbent will be responsible for maintaining service levels set with the intent of enabling the AA to remain the leading provider of quality emergency roadside and allied services in Southern Africa.

• Assisting AA members who have broken down at the roadside in all areas (urban and rural) and carrying out minor emergency roadside repairs, or alternatively arranging an AA towing truck or an AAQA recovery service provider to have the vehicle towed
• Rendering other vehicle related assistance to members where appropriate
• Ensuring that tools and equipment are in good serviceable condition and reporting faulty items to the Road Patrol Team Leader
• Taking responsibility for the safekeeping of the vehicle, tools and equipment
• Ensuring that all administrative duties are carried out correctly and timeously, as per road patrol manual and Road Patrol Team Leader’s instruction
• Maintaining a presentable image to the public at all times
• Upholding the AA Brand by observing the required driving behaviour at all times

Job Knowledge

• Basic Administrative knowledge
• Organisational structure and functioning
• Codes, policies, regulations and procedures related to the company

Job Related Skills

• Motor related diagnostic skills
• Time management skills
• A high sense of urgency
• Excellent interpersonal and customer service skills
• Reliable
• Safety conscious
• Flexible
• Team work
• Stress tolerant
• Navigation ability

Job Experience

• Some working experience as either a mechanic or auto electrician
• Exposure to a sales environment would be advantageous

Education

• Motor Mechanical or Auto Electrical qualification and/or equivalent (e.g. N Certificate)

Other

• A code EB driving license
• An advanced driving certificate would be advantageous
• Shift work – 3-shift system: weekdays, public holidays and alternative weekends
• Own transport to and from the workplace premises (as hot seating will occur with AA equipment)