Overview of Services

Get You Moving

The AA is in a league of its own when it comes to roadside assistance. Our world-class service means:

  • We don't send a tow-truck driver - we send a trained technician to your aid - that's why 95% of cars are fixed on the spot.
  • We don't cover your car, we cover you. So no matter what car you breakdown in, we'll come rescue you.
  • We get the job done regardless of how long it takes.
  • We can provide trusted solutions like a full new battery change if required and not just an unreliable jumpstart.

AA Road Patrol

  • Services offered include roadside repairs, battery testing, jumpstart and sales, key lockout service, flat tyre change and fuel to reach a filling station.
  • We have a dedicated fleet of emergency response vehicles that will come to your rescue 24 hours a day, 7 days a week, 365 days a year.
  • They operate in Johannesburg, Tshwane, Durban, Cape Town, Pietermaritzburg, Port Elizabeth, Nelspruit, Polokwane, Bloemfontein, Rustenburg, Somerset West, Stellenbosch and East London.
  • In areas where we do not have our own vehicles, an AA-approved service provider will assist you.

AA Bike Patrols

  • The AA Bike Patrol fleet can quickly negotiate traffic and offer the same assistance as AA Road Patrols (with the exception of battery sales) to Members who have suffered a breakdown (operational in Gauteng only).

AA Battery Service including Mobile Battery Sales

  • Every technician is fully equipped to deal with all battery-related problems and each vehicle carries a unique high-tech portable device that produces a complete diagnosis of a vehicle’s battery and charging system.
  • Battery test and jumpstart - we will test your vehicle battery and jumpstart it if necessary.
  • Battery sales - should you need a new battery you can purchase an AA battery at a competitive price which includes installation on the spot and a 12 month on-road nationwide guarantee.
  • This service is offered in all major metropolitan areas
  • All major credit cards, garage cards and debit cards are accepted when purchasing a battery from the AA.

AA Recovery Towing (Electrical & Mechanical Breakdowns)

  • Our highly experienced towing staff or AA-approved towing contractors will tow vehicles that have broken down due to mechanical or electrical problems and cannot be repaired on the spot.
  • Vehicles are towed to nearest point of safety or repair (within a 40 km round trip).
  • The first night's storage will be covered by the AA.
  • This service is available 24/7 in both rural and urban areas throughout South Africa.

Accident Assistance

  • If you are involved in an accident, we will guide you through the experience from accident advice to medical transport.
  • If you can't get back on the road, we can arrange for an AA tow-truck or AA-approved service provider to tow you to the nearest point of safety or repair (at AA preferential towing rates).
  • Accident towing benefits are included free for AA Advantage Plus Members.

Vehicle Locksmith (Key Lockout Service)

  • If you have locked your keys in your vehicle, the AA will send an AA Road Patrol, Battery Patrol or an AA-approved vehicle locksmith to open it for you.

Flat Tyre Change or Repair Service

  • We will, wherever possible, change your tyre if you have a spare or repair your tyre on-site.
  • Where necessary, we will tow your vehicle in line with your Membership entitlement.

Fuel to Reach a Filling Station

  • If your vehicle runs out of fuel, we will supply you with fuel to reach a filling station (free up to a maximum of 10 litres).
  • If necessary, we will provide towing to the nearest filling station in line with your towing entitlement.

Message Relay Service

  • If your car breaks down or you are involved in an accident, the AA offers you a message relay service to family members or next of kin to keep them informed of your whereabouts.

Emergency Medical Rescue

  • The AA provides 24-hour AA Mayday emergency medical rescue whether you are in your vehicle, at home, on holiday or at work.
  • We will arrange and pay for emergency medical transportation to the most appropriate medical facility.
  • Your spouse and children under 26 are covered free of charge.
  • Service available in South Africa, Swaziland and Lesotho (please see AA Mayday Terms and Conditions for full list of services available in these specific areas).
  • AA Mayday benefits include:
    • Medical evacuation.
    • Admission to a medical facility.
    • Relocation after treatment.
    • Rape crisis advice line.
    • Trauma counselling.
    • Repatriation of mortal remains.
    • Free medical advice and assistance.
    • Dispatch of emergency medication and blood.
    • Travelling companions for stranded minors.
    • Drug and generic medicine information.

The following additional roadside services are available to Members subscribing to our Premium Membership Option, AA Advantage Plus:

AA Stand By You

  • AA Stand By You provides roadside security to subscribing AA Members.
  • In the event that you feel unsafe while waiting for AA aid, we will send an armed guard to Stand By You, until our patrolman arrives.
  • This service is available 24 hours a day, 7 days a week, 365 days a year.
  • AA Stand By You is available in the major metropolitan areas of Johannesburg, Tshwane, Midrand, Cape Town, Paarl, George, Hermanus, Port Elizabeth, Durban, Pietermaritzburg and Bloemfontein.

Accident & Attempted Theft Recovery Towing

  • If you are involved in a collision, or if your vehicle is damaged as a result of attempted theft and cannot be driven, the AA Call Centre will arrange and pay for your car to be towed to the nearest repair centre or place of safety.
  • Accident towing is also available at preferential rates to Members on non-Plus Plans.

In addition, if you are stranded more than 100 km from home due to your vehicle being involved in an accident or breakdown, and your vehicle cannot be repaired the same day, we offer you the following extended benefits:

We offer you either one of the below Extended Benefits

  • Overnight Accommodation
    We will arrange and pay for bed and breakfast accommodation for you and up to 4 family members for 1 night up to R300 per person.
  • Alternative Transport
    We can assist you in arranging additional transport. The AA Call Centre will arrange and pay for a rental car (should this be the most appropriate service) for 24 hours (group B vehicle), subject to availability.
  • Long Distance Towing
    In circumstances where the repair of your vehicle will take several days, the Emergency Call Centre will apply set criteria to determine whether to provide a long distance tow instead.
  • Vehicle Repatriation Service
    If your vehicle repair is to take a protracted period of time, you may elect to proceed on your journey or return home. The AA will pay for car hire to allow you to reach your destination. Once your vehicle is repaired the AA will pay for car (Group B vehicle) hire for yourself or a nominated driver, to return to collect the vehicle.

*Terms and Conditions apply

Keeping You Moving

Designed to deliver value to our Members, Keep You Moving offers safety, legal and insurance services. Available to all AA Members.

AA Advisory Services

  • AA Telephonic Motor-Related Legal Services
    This advisory service provides Members with expert telephonic advice on all matters related to owning and operating a private vehicle including advice on road traffic laws, insurance, warranties, guarantees, the purchase and sale of vehicles, accident damage recovery claims and other key motoring issues.
  • AA Telephonic Services (Technical Advice)
    The AA offer's professional and relevant advice to Members through our experienced mechanics on a range of topics from vehicle running costs to advice on where to take your vehicle to be serviced or repaired.

AA Partnerships

  • Insurance Driven by the AA
    Offering you fully transparent and competitively priced car, household and business insurance solutions. Complimentary AA Advantage Plus Membership is included in your policy.
  • AA Test & Drive (DEKRA)
    Members receive discounts on all services offered by our AA Test and Drive (DEKRA) Centres including roadworthy tests, vehicle multipoint checks and technical examinations.

Other Services

  • Referral to AA Quality Assured Repairers
    Receive peace of mind with our network of AA Quality Assured Repairers that perform quality repairs and offer great service.

Moving You Forward

In order to ensure we keep moving you forward, the AA continuously supplies its Members with travel tips and advice, maps and guides, magazines as well as discounted lifestyle, travel and motoring accessories. Available to all AA Members.

AA Loyalty Programme - Mobility 

  • AA Members receive free access to the loyalty programme, Mobility including a free bi-annual magazine packed with special offers, competitions and essential content to keep you safe on the roads.
  • There are no points to collect - you get instant rewards through discounts from a wide selection of partners ranging from travel, accommodation and motoring to appliances and much more.
  • Available exclusively to AA Members, the AA has provided an online shopping platform with discounts on a range of products from home items to car items.

Subscription to AA Traveller Quarterly Magazine

  • AA Traveller is available to AA Members at a preferential rate.
  • AA Advantage Plus Members receive this magazine FREE as part of their special benefits.
  • To subscribe to this premium publication call the AA Sales Call Centre on 083 843 22.

Access to AA Travel Services and Products


In addition to offering a wealth of information needed for travelling locally, within southern Africa or internationally, the AA also offers special tours and packages for AA Members. Let us book your accommodation, arrange your car hire, help plan your route and provide you with maps and guides. Our AA Travel Services department offers a range of products and services including:

  • Road Reports
    AA Members receive up-to-date reports on South African road conditions and construction activity.
  • Free AA Member Maps
    You'll benefit from our extensive experience and intimate knowledge of South African roads with our selected range of free AA Member maps.
  • Travel Insurance
    International travel insurance is offered through a partnership with AIG Insurance.
  • Third-Party (Mozambique and Zimbabwe) Insurance
    Pre-purchasing Third-Party Insurance for Mozambique and Zimbabwe will make your entry into these countries smoother, saving you unnecessary delays at the border post and covering you in the event of a third-party liability claim.
  • International Driving Permits (IDPs)
    Exclusive to the AA, IDPs are issued through the AA Foreign Travel department. This is essential if you plan on driving while overseas.
  • Travel Packages and Travel Partners
    The AA has negotiated preferential rates with a variety of travel service providers and this is exclusive to Members. Car rental, flights and accommodation are all on offer.
  • Carnet de Passage
    Issued only by the AA, this entitles you to temporarily import a vehicle, duty-free, as well as facilitate customs clearance.

All of the products listed below can be purchased either through our nationwide network of Travel Experience stores or online through AA Mobility.

AA Essential Gear


Our lifestyle and services options are aimed at making your driving and travelling experiences easier and more enjoyable with Member-only discounts. The AA represents motoring expertise, quality and integrity, and its motoring, travel and leisure merchandise embodies the same characteristics, providing the AA Member with everything they need for a trip. Our quality retail products, which have been developed to meet Member demand, are items that our Members will find useful in a wide range of situations. With this, we offer you:

  • AA Travelgear
    Products to enhance your trip, which include waistbelt bags, neck pillows, travel wallets, passport-holders, adaptor sets and travel umbrellas.
  • AA Leisuregear
    A comprehensive range of outdoor goods such as camping flasks, picnic baskets, torches and multi-purpose penknives. There is also a selection of kettles and lamps, which can be plugged into your car's cigarette-lighter socket.
  • AA Safetygear
    Essential safety-related products for the car, home and workplace. It includes first-aid kits, fire extinguishers, baby carseats and warning triangles.
  • AA Motorgear
    Includes emergency spares such as light bulbs, spark plugs, tow ropes, booster cables and car jacks.
  • AA Autovalet
    The AA Autovalet range comprises premium car care products to keep the interior and exterior of a car as good as new. This includes bundle packs of car polish, shampoos and tyre emergency inflators.
  • AA Maps and Guides
    The AA has an intimate knowledge of South Africa's roads and is in a position to give you the most up-to-date, accurate and user-friendly maps in the country.
  • Benefit to You
    AA Members will receive discounts on road maps, atlases, touring and accommodation guides, plus some maps are complimentary.