AA Stand By You is available to validated policyholders in the event of a vehicle breakdown or accident. An armed security guard will stay with you until the AA Patrolman or tow vehicle arrives to ensure your safety and security.  In addition to personal protection, this service reduces the risk of hijacking and vandalism while at the side of the road

Product Description

  • AA Stand By You is linked to roadside assistance in major urban areas and is available to all validated policyholders.
  • This service is available 24/7.
  • The service is only available in Johannesburg, Tshwane, Midrand, Cape Town and Durban. However we will attempt to provide the service to any other area within South Africa and if we don’t have a service provider in that area, we shall contact the police on your behalf as a last resort.
  • This service is subject to the Terms and Conditions below and to the available capacity of the AA’s external service provider to render service at the time it is requested.

Terms and Conditions:

ROADSIDE SECURITY – STAND BY YOU

We will provide you with a response officer for security purposes. The service can only be provided if an accident or breakdown occurred at the roadside and only in conjunction with roadside assistance rendered by us. The AA will automatically dispatch this service between the hours of 18h00 and 06h00.

Between the hours of 06h00 and 18h00 you must request the service from the AA Emergency Call Centre at the same time as you request roadside assistance - the AA will not automatically dispatch the service during these hours.

  • On arrival at the incident scene, the response officer will wait with you for as long we deem necessary.
  • The response officer is not permitted to provide any form of roadside assistance.
  • The AA and its service provider cannot guarantee your or your passengers’ safety.
  • The service is only available in Johannesburg, Tshwane, Midrand, Cape Town and Durban. However we will attempt to provide the service to any other area within South Africa and if we don’t have a service provider in that area, we shall contact the police on your behalf as a last resort.

Errors and omissions excepted