AA Alleviates Road Trauma

With the recent spate of disastrous weather, all motorists have been feeling the pressure mounting on the roads. While road maintenance remains at the forefront of consumers' minds, rescue and towing services' capacity is being put to the test. If gaping potholes and crumbling roads are not enough to send motorists over the top, there is the added concern that one might break down on the wrong side of the road, so to speak.

"If there is one thing we as motorists should not be compromising on in a time such as this, it is good insurance which should have us covered in the event of a breakdown, accident or any other roadside trauma. With security concerns compounding the problem, we as consumers simply cannot afford to compromise on comprehensive and reliable cover." says the AASA.

Figures released by the AA show that January has seen an influx of stranded members needing roadside assistance. The AA fleet towed 8113 members in the month of January alone, with call centre levels being off the charts. January 2008 saw a total number of 9181 AA members receive roadside assistance and making use of the AA towing service, with January 2009 amassing a staggering 17 322 in total.

Call centre volumes were sky high with volumes of 35 191 calls being taken for personal assistance and 24 766 calls for AA Fleetcare, with a success rate of 94.7 percent of satisfied clients. Mr. J Williams, an AA member, had the following to say: "Above and beyond the call of duty sounds a bit clichéd, but it's true. Once again I have nothing but praise for your organization and your staff."

Towing in the case of a breakdown or an accident, locksmith services, battery services and normal roadside assistance are free services offered to AA members.

Automobile Association of South Africa (AA)
011 799 1180

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