Consumer Protect Act – How the CPA protects SA motorists
been more than 5 years since the Consumer Protection Act (CPA) came into effect.
Back then, we were all excited about having someone to stand up for us as SA
motorists, against bad service and unethical sales practices. The Motor
Industry Ombudsman was given more weight by the CPA and its mandate was to keep
an eye on all motor industry suppliers. This month, we’re dealing
with key issues related to buyer-seller contracts, communication and promotions,
giving you both the facts and the ability to ensure that you receive fair
treatment when buying or selling a used car.
CPA, you as the consumer are protected in more ways than one. Here are four ways
you are protected against unethical sales practices:
contracts must be in plain language so consumers can easily understand it -
meaning layman talk and no Latin and legal jargon. If this has not been the
case in your experience, the CPA protects you against this.
looking for a new or second-hand vehicle and ended up bombarded with emails, phone
calls or SMSs offering you deal after deal? The CPA protects you against this
and can take action against the dealers in question.
trying to get rid of their unwanted or slow moving products by offering bundled
goods, are banned by the CPA, therefore you are once again protected.
- If you’ve
bought a car due to direct marketing efforts (any transaction not initiated by
you), the CPA allows a cool-off period of 5 business days in which you can
return it. This can come in very handy when you suddenly feel like you’ve gotten
in over your head.
SA motorists enjoy under the CPA has been tempered by lack of education. The
CPA is there to protect the rights of the consumer however, you still need to
take responsibility for making sure you’re well educated on the CPA and know your rights.
sure you are armed with the right information.