Overview of Services

Get You Moving

The AA is in a league of its own when it comes to roadside assistance. Our world-class service means:

  • We don't send a tow truck driver - we send a trained technician to your aid - that's why 96% of cars are fixed on the spot.
  • We don't cover your car, we cover you. So no matter what car you breakdown in, we'll come rescue you.
  • We get the job done regardless of how long it takes.
  • We can provide trusted solutions like a full new battery change if required and not just an unreliable jumpstart.
AA Road Patrol
  • Services offered include roadside repairs, battery testing, jumpstart and sales, key lockout service, flat tyre change and fuel to reach a filling station.
  • We have a dedicated fleet of emergency response vehicles that will come to your rescue 24 hours a day, 7 days a week, 365 days a year.
  • They operate in Johannesburg, Pretoria, Durban, Cape Town, Pietermaritzburg, Port Elizabeth, Mbombela, Polokwane, Bloemfontein, Rustenburg and East London.
  • In areas where we do not have our own vehicles, an AA approved tow contractor will assist you.
AA Battery Service including Mobile Battery Sales
  • Every technician is fully equipped to deal with all battery-related problems and each vehicle carries a unique high-tech portable device that produces a complete diagnosis of a vehicle’s battery and charging system.
  • Battery test and jumpstart - we will test your vehicle battery and jumpstart it if necessary.
  • Battery sales - should you need a new battery you can purchase an AA battery at a competitive price which includes installation on the spot and a 24 month on-road nationwide guarantee.
  • This service is offered in all major metropolitan areas
  • All major credit cards, garage cards and debit cards are accepted when purchasing a battery from the AA.
AA Glass
  • A convenient, one-call solution
  • No paper work – your insurance claim is lodged on your behalf
  •  We come to you!
  • National service availability
  • No call-out or labour fees
  • Quality glass products backed by the AA!
AA Recovery Towing (Electrical & Mechanical Breakdowns)
  • Our highly experienced towing staff or AA approved tow contractors will tow vehicles that have broken down due to mechanical or electrical problems and cannot be repaired on the spot.
  • Vehicles are towed to nearest point of safety or repair (within the allocated km’s).
  • The first night's storage will be covered by the AA.
  • This service is available 24/7 in both rural and urban areas throughout South Africa.
Accident Assistance
  • If you are involved in an accident, we will guide you through the experience from accident advice to medical transport.
  • If you can't get back on the road, we can arrange for an AA tow truck or AA approved tow contractor to tow you to the nearest point of safety or repair (at AA preferential towing rates).
  • Accident towing benefits are included free for AA Advantage Plus Members.
Vehicle Locksmith (Key Lockout Service)
  • If you have locked your keys in your vehicle, the AA will send an AA Road Patrol, Battery Patrol or an AA approved vehicle locksmith to open it for you.
Flat Tyre Change
  • We will, wherever possible, change your tyre if you have a spare tyre on-site.
  • Where necessary, we will tow your vehicle in line with your Membership entitlement.
Fuel to Reach a Filling Station
  • If your vehicle runs out of fuel, we will supply you with fuel to reach a filling station (free up to a maximum of 10 litres), a maximum of 2 times per 12 month service period.
  • If necessary, we will provide towing to the nearest filling station in line with your towing entitlement.
Message Relay Service
  • If your vehicle breaks down or you are involved in an accident, the AA offers you a message relay service to family members or next of kin to keep them informed of your whereabouts.
Emergency Medical Rescue
  • The AA provides 24-hour AA Mayday emergency medical rescue whether you are in your vehicle, at home, on holiday or at work.
  • We will arrange and pay for emergency medical transportation to the most appropriate medical facility.
  • Your spouse and dependents aged 25 and younger, traveling with you or in the event of an emergency at home, living with you, are also covered at no additional cost.
  • Service available in South Africa, Swaziland and Lesotho (please see AA Mayday Terms and Conditions for full list of services available in these specific areas).
  • AA Mayday benefits include:
    • Medical road or air evacuation.
    • Admission to a medical facility.
    • Relocation after treatment.
    • Rape and trauma crisis advice and counselling line.
    • Repatriation of mortal remains.
    • Free telephonic medical advice and assistance.
    • Dispatch of emergency medication and blood.
    • Travelling companions for stranded minors.
    • Drug and generic medicine information.
AA Stand By You – free to AA Advantage Plus Members
  • AA Stand By You provides roadside security to subscribing AA Members.
  • In the event that you feel unsafe while waiting for AA aid, we will send an armed guard to Stand By You, until our patrolman arrives.
  • This service is available 24 hours a day, 7 days a week, 365 days a year.
  • AA Stand By You is available in the major metropolitan areas of Johannesburg, Pretoria, Midrand, Cape Town, Paarl, George, Hermanus, Port Elizabeth, Durban, Pietermaritzburg and Bloemfontein.
Accident & Attempted Theft Recovery Towing – included for AA Advantage Plus Members
  • If you are involved in a collision, or if your vehicle is damaged as a result of attempted theft and cannot be driven, the AA Call Centre will arrange and pay for your vehicle to be towed to the nearest repair centre or place of safety.
  • Accident towing is also available at preferential rates to Members on non-Plus Plans.
We offer you either one of the below Extended Benefits – included for AA Advantage Plus, AA Advantage and AA Alliance Members

If you are stranded more than 100 km from home due to your vehicle being involved in an accident or breakdown, and your vehicle cannot be repaired the same day, we offer you the following extended benefits, which are deducted from your allocated extended benefit kitty amount:

  • Overnight Accommodation
    We will arrange and pay for bed and breakfast accommodation for you and up to 4 family members for 1 night up to R320 per person.
  • Alternative Transport
    We can assist you in arranging additional transport. The AA Call Centre will arrange and pay up to a maximum of R1 600 for a rental car (should this be the most appropriate service) for 24 hours (group B vehicle), subject to availability.
  • Long Distance Towing
    If you are an AA Advantage Plus Member and require a tow over and above your kilometre allowance, an additional amount towards your towing cost will be provided under your long distance towing benefit. Refer to AA Advantage Plus for more information.
  • Vehicle Repatriation Service
    If your vehicle repair is to take a protracted period of time, you may elect to proceed on your journey or return home. The AA will pay for car hire to allow you to reach your destination. Once your vehicle is repaired the AA will pay for car (Group B vehicle) hire for yourself or a nominated driver, to return to collect the vehicle.
Keeping You Moving

Designed to deliver value to our Members, Keep You Moving offers safety, legal and technical services. Available to all AA Members.

AA Telephonic Advice Services
  • AA Motor-Related Legal Advice
    This advisory service provides Members with expert telephonic advice on all matters related to owning and operating a private vehicle including advice on road traffic laws, insurance, warranties, guarantees, the purchase and sale of vehicles, accident damage recovery claims and other key motoring issues.
  • AA Motor-Related Technical Advice
    The AA offer's professional and relevant telephonic advice to Members through our experienced mechanics on a range of topics from vehicle running costs to advice on where to take your vehicle to be serviced or repaired.
AA Partnerships
  • DEKRA® in association with the AA
    Professional technical and roadworthy tests are available to all AA Members at a discount of 15%.
Other Services
  • Referral to AA Quality Assured Repairers
    Receive peace of mind with our network of AA Quality Assured Repairers that perform quality repairs and offer great service.
Moving You Forward

In order to ensure we keep moving you forward, the AA continuously supplies its Members with travel tips and advice, maps, guides and magazines. Available to all AA Members.

Subscription to AA Traveller Quarterly Magazine
  • AA Traveller is available to AA Members at a preferential rate.
  • AA Advantage Plus Members receive this magazine FREE as part of their special benefits.
  • To subscribe to this premium publication call the AA Sales Call Centre on 0861 000 234 or subscribe online now.
Access to AA Travel Services and Products

In addition to offering a wealth of information needed for travelling locally, within southern Africa or internationally, the AA can help plan your route and provide you with maps and guides. Our AA Accredited Sales Agents offers a range of services including:

  • Road Reports
    AA Members can subscribe to up-to-date reports on South African road conditions and construction activity.
  • Free AA Member Maps
    You'll benefit from our extensive experience and intimate knowledge of South African roads with our selected range of free AA Member maps.
  • Third-Party (Mozambique and Zimbabwe) Insurance
    Pre-purchasing Third-Party Insurance for Mozambique and Zimbabwe will make your entry into these countries smoother, saving you unnecessary delays at the border post and covering you in the event of a third-party liability claim.
  • International Driving Permits (IDPs)
    Exclusive to the AA, IDPs are issued through our AA Accredited Sales Agents. Apply online and collect from our Agents closest to you.
  • Carnet de Passage
    Issued only by the AA, through our Foreign Travel department located in Kyalami, this entitles you to temporarily import a vehicle, duty-free, as well as facilitate customs clearance.

AA Membership is subject to terms and conditions

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