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Frequently Asked Questions

Why do I need travel insurance?

You leave behind everything that is familiar - your home, parents, loved ones and doctors. One call to Europ Assistance will keep you covered 24 hours a day, worldwide, for those unforeseen situations.

Will you be able to pay for those unforeseen medical expenses, flight delays, theft of luggage, baggage delays, etc? If you canít afford travel insurance, can you really afford to travel?

Am I covered for pre-existing conditions?

Yes, you will be covered for pre-existing medical cover provided you are hospitalised for more than 48 hours and you are not travelling against the advice of a doctor. There are limits to pre-existing benefits.

What must I do in the event of a claim?

Prior to incurring any claims you must contact Europ Assistance on +27 (011) 991 8419. The call centre operates 365 days a year.

Can I extend my policy whilst I am overseas?

Yes, provided you had no claims and the policy did not expire, the policy will be extended.

When should I purchase my travel insurance?

When you purchase your airline ticket, you must purchase your travel insurance. Cancellation cover is effective from the date of purchase.

Under the family cover, do children share cover?

The spouse and husband are fully covered whilst children under the age of 21 share benefits.

I have left country, can I purchase whilst abroad?

No, you cannot purchase travel insurance if you have already departed from the country.

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